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Regularly Asked Questions

Are your services insured? What does the insurance cover?

Yes, all of our services are covered by insurance. The insurance covers damages caused by our cleaners or their equipment.

How often does my carpet rug or upholstery need professional cleaning?

It depends on the activities in your home or office but we recommend professional deep cleaning every three months. It ensures your carpet or upholstery is always fresh and dust free.

Are your services safe for kids and pets?

Our technicians use only 100% eco-friendly cleaning solutions, so we guarantee our cleaning services are absolutely safe for your beloved kids and pets. Our cleaning methods are also 100% allergen free.

How long does it take for the carpet rug or upholstery to dry after the cleaning procedure?

It depends on the material it is made. Our professional machines extract about 95% of the moisture, so the drying time is about 5 hours in winter and 2-3 hours in summer. Our special air movers cut this time in a half.

Do your teams move furniture?

Our cleaners could move light furniture but generally, they are not trained to move furniture, so we recommend you move the furniture that needs to be moved before the procedure.

How can I book a service?

Nothing's easier than that. You can use our online booking form to request a call from our call center team or you can directly call and arrange a meeting!

Can I combine two or more services in one booking?

Absolutely! Moreover, when you book more than one services you receive a special discount! You can always call our friendly call center team for more info!

Can I book the same day service?

We will be happy to assist you when you have an urgent situation. Our company provides same day services, we also cover weekends and bank holidays. So, don't hesitate to call us when you need rapid cleaning.

How are your cleaning fees calculated?

It depends on the service you want to book. Carpet and rug cleaning are charged on workload basis and it depends on the size of the carpet and rug. Other services are hourly based. You can enjoy special price discounts when combining two or more of our services. To find out more about our services prices, feel free to call our call center agents!